Confusing emails

[ToonSteve]

I have received many emails saying sorry to hear I am leaving Sky. I have not asked and have no intention of leaving. These emails look like official Sky ones, even use my surname in 'Dear Mr ****. Will these be scams?

[Daniel0210]

@ToonSteve 

As customers we can't say for certain. For peace of mind it may be best to call Sky and explain this. 

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.

[caesarome]

If these emails are to do with your Sky Broadband then it might be that somebody has entered a wrong address when trying to change suppliers hence you getting them so you do need to phone Sky as soon as you can about this.

[martswain]

As above, ACT NOW, @ToonSteve !

If there is a leaving date on the emails your broadband will cease on that date unless you take urgent action.

It is likely a mistake by someone but if you don't tell Sky you wish to stay the transfer will go ahead and if you have a landline service you may lose that number and have great difficulty getting it back.

[Daniel0210]

@ToonSteve 

You originally posted this on the Sky+ board so can you confirm what Sky services the email makes reference to?