Confusing Email Communication

[JEmmett1]

Hello,

I received an email from Sky last week on the 08/02/2024 saying: "We're letting you know your following products are out of contract” , however these services were cancelled on the 25/11/2022 without any penalties, the email confirming the same was saved so I had some proof.

I have attempted to contact Sky since the 8th Feb however I’ve not managed to get any resolve, the first time I called I was informed someone would call be back and they never have, the next time I was advised to call again soon as the advisor was having technical difficulties and I have called again today, only to be put on hold for 50 mins and then the line cut off.

Just wondered if anyone has any advice?

Thanks

[caesarome]

Personally I woldn't do anything if these products were actually cancelled and that you haven't been paying for them since November 2022 as it might be this email was sent to you in error.