Confrrming account with original password - is this real?

[Daniel0210]

@DanDanDanDanDanDa 

In the UK customers can start the cancellation process via email but I understand they still need to speak in person to confirm they're speaking with the account holder.

Not sure about the email option in the ROI and my reply above still reads

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@Daniel0210 wrote:

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@Daniel0210 wrote:

@DanDanDanDanDanDa 

ROI customer ~ it’s only by calling Sky Ireland or writing in.

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Incidentally Sky Ireland are not open at weekends. 

[GD1]

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@DanDanDanDanDanDa wrote:

I have managed my account before without any "telephone password". Even my bank doesn't need this to deal with me. Why would they ask for it in WhatsApp if it's for phone calls? And no I'm told it doesn't work in Ireland either but where does it say this when I'm in the process? It doesn't.
I think we can conclude nobody has ever managed to compelte this process online because it has been deliberated made impossible.

I've e-mailed them to say I am cancelling the TV service. If they try to sent me to the two hour retention team struggle session I'm copying in the regulator and cancelling the direct debit.

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Well, that will really show them!  Except, it won't, you'll be billed until you cancel through the correct routes as explained, failue to pay will lead to additional charges and debt collection.  But feel free to ignore any advise given.