Compensation

[Vadym2]

Hello, I have been waiting for 2 months for my wifi to be installed, when I called Sky and told them I wanted to cancel their service I was told I would be compensated for the wait and if I didn't cancel Sky it would be automatically credited to my account, I agreed.

I had my wifi installed, time passed and I was charged the first instalment. I rang Sky and informed them of this and reminded them of my compensation, they said they would check if I was eligible for compensation and would reply shortly, but there was no reply. I received a call from Sky saying that any compensation would be included in my next bill automatically, but again this was not followed and I was charged. I rang again and again was told to wait and never called back.

I have been waiting for wifi for over 2 months and have not been able to get my compensation for 3 months now.

[caesarome]

Have you looked at your future bills to see if the compensation credit has been applied, if it hasn't then it might be worth putting in a complaint;

https://www.sky.com/help/articles/how-to-make-a-complaint

[Vadym2]

I've looked at each of my accounts since then, and I've had money debited every month, i can see that without the bills 😄 

[MarkGoldsmith]

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@Vadym2 wrote:

I've looked at each of my accounts since then, and I've had money debited every month, i can see that without the bills 😄 

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@Vadym2 take a read of this, it includes details of how to make a complaint specifically in regards to the automatic compensation speed for broadband.

https://www.sky.com/help/articles/auto-compensation