0

Discussion topic: Compensation

Reply
This message was authored by Vadym2 This message was authored by: Vadym2

Compensation

Hello, I have been waiting for 2 months for my wifi to be installed, when I called Sky and told them I wanted to cancel their service I was told I would be compensated for the wait and if I didn't cancel Sky it would be automatically credited to my account, I agreed.

I had my wifi installed, time passed and I was charged the first instalment. I rang Sky and informed them of this and reminded them of my compensation, they said they would check if I was eligible for compensation and would reply shortly, but there was no reply. I received a call from Sky saying that any compensation would be included in my next bill automatically, but again this was not followed and I was charged. I rang again and again was told to wait and never called back.

I have been waiting for wifi for over 2 months and have not been able to get my compensation for 3 months now.

 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

Have you looked at your future bills to see if the compensation credit has been applied, if it hasn't then it might be worth putting in a complaint;

 

https://www.sky.com/help/articles/how-to-make-a-complaint

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Vadym2
Topic Author
This message was authored by Vadym2 This message was authored by: Vadym2

Re: Compensation

I've looked at each of my accounts since then, and I've had money debited every month, i can see that without the bills 😄 


This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Vadym2 wrote:

I've looked at each of my accounts since then, and I've had money debited every month, i can see that without the bills 😄 



@Vadym2 take a read of this, it includes details of how to make a complaint specifically in regards to the automatic compensation speed for broadband.

 

https://www.sky.com/help/articles/auto-compensation



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion