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Discussion topic: Cold call - savings on account

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This message was authored by SimonHiscocks This message was authored by: SimonHiscocks

Cold call - savings on account

Has anyone had a genuine call from Sky on an 0800 number, offering to make savings on your account?

 

Just taken a call from an Imran on my landline offering exactly that. I find it unlikely after more than 20 years as a Sky customer that they'd ring me out of the blue offering to cut my bill (they usually email me to say it's going up). 

I'm assuming this was a scam and ended the call straight away

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cold call - savings on account

Posted by a Superuser, not a Sky employee. Find out more

@SimonHiscocks 

See this link as per Skys own website 

https://www.sky.com/help/articles/received-call-from-08007613372

that's not to say the number can't be spoofed so if you're unsure you were correct in hanging up but as the link suggests - call Sky back. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
SimonHiscocks
Topic Author
This message was authored by SimonHiscocks This message was authored by: SimonHiscocks

Re: Cold call - savings on account

Thank you. I'll call them tomorrow. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cold call - savings on account

Posted by a Superuser, not a Sky employee. Find out more

@SimonHiscocks wrote:

Thank you. I'll call them tomorrow. 


@SimonHiscocks 

The 0800 number that called you is for outbound calls only so you will have to call the normal Customer Services number. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oj01 This message was authored by: oj01

Re: Cold call - savings on account

Posted by a Superuser, not a Sky employee. Find out more

@SimonHiscocks wrote:

Has anyone had a genuine call from Sky on an 0800 number, offering to make savings on your account?

 

Just taken a call from an Imran on my landline offering exactly that. I find it unlikely after more than 20 years as a Sky customer that they'd ring me out of the blue offering to cut my bill (they usually email me to say it's going up). 

I'm assuming this was a scam and ended the call straight away


Are you a Sky+HD customer and the call was offering an upgrade to Sky Q?

 

I got the same yesterday and was satisfied that it was from Sky following the security questions. 

 

I declined the upgrade, making it clear I wasn't interested at this point.

 

** A tip when getting calls like this (from any company) is to get the security questions wrong. A genuine call would be able to tell you it was wrong, then you can give the correct answer 


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SimonHiscocks
Topic Author
This message was authored by SimonHiscocks This message was authored by: SimonHiscocks

Re: Cold call - savings on account

Thanks for the tip! 👍

 

I'm a Sky Q customer - never got as far as what the "savings" might be.

 

Rang Custoner services just now -  got through quickly. They verified I was called yesterday, but said any offers the Outbound Team would be able to offer (C/S don't know what that might have been) is only available via that Outbound Team. Looking at my account, the agent said he could recontract me, but as a result my bill would have gone up bu nearly £20 a month. Given I'm already paying £146 for services I'm not doing that. My current subscriptions is

  • Signature
  • Sports
  • TNT
  • Cinema
  • HD (what a rip off that is)
  • Multiscreen
  • Ultrafast1
  • Broadband Boost

My contract ends Feb 2025 - I'm very tempted to cancel next year after being a customer for 22 years as I'm fed up with the annual dance around trying to lower my bills every time they raise prices.

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cold call - savings on account

Posted by a Superuser, not a Sky employee. Find out more

@SimonHiscocks wrote:

My contract ends Feb 2025 - I'm very tempted to cancel next year after being a customer for 22 years as I'm fed up with the annual dance around trying to lower my bills every time they raise prices.


@SimonHiscocks 

New/renewed contracts are now for 24 months. You perhaps need to call Sky in January and see what discounts they can offer then (when you're much near the end of your current deal). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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