Closing parents sky+ account as they are now in permanent care

[LHD1]

My parents are long standing Sky customers. They have recently had to move into full time care and cannot handle their own affairs eg bills / accounts any longer. They want me to oversee stopping their home broadband/ sky but also want to know if they can move their phone number across to their landline in their care home and perhaps have a basic Sky Tv package there so they can watch / stop / start Tv as they are used to. I don't know

where to start and all Sky phone lines are closed 'for training'

[GD1]

@LHD1  Do you have power of attorney?  https://www.sky.com/help/home/your-account/my-account-and-subscription/account-details/change-the-na...

[LHD1]

Yes - I have power of attorney, although my Mum is still involved in decisions

[GD1 · Accepted solution]

@LHD1  I would give Sky a call if they need any further info they will advise.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[LHD1]

Thank you - this is really helpful.  I am still working my way through the process of trying to cancel as it seems very challenging to get hold of the right people.