Closed Broadband and Telephone account

[NKNumber1]

My broadband and landline account closed in July and I have now received 2 bills showing a £25.34 credit.  When active my monthly bill was paid by credit card so it should have been easy for it to be repaid, but months later I am still waiting.  So how do I get a refund as I do not have any other Sky services?

[Daniel0210 · Accepted solution]

@NKNumber1 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[NKNumber1]

@Daniel0210 Yes please to the 5 day period. That would be very helpful as every little helps!   It is shown as the only item on both the 24th July and 24th August 2024 statements.

[Daniel0210]

@NKNumber1 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @NKNumber1 to chat.