0

Discussion topic: Charges on bill which I did not sign up for

Reply
This message was authored by LAJax This message was authored by: LAJax

Charges on bill which I did not sign up for

Hello 

I'm 2 months in to a new Sky Q TV, and broadband subscription..

 I agreed a monthly cost for 18month contract but they have been adding all sorts of extras on without my consent and now the bill has doubled in the 3rd month. I cannot afford for this to be taken out in January. 
Sky Cinema being one, and another add on. 
I phone sky twice and they're trying to imply I am cancelling a contract/subscription prematurely. However I NEVER agreed to the extras and it was quite clear what my expectated monthly cost would be.

what should I do? I feel they are stealing my money as they're taking it without my agreement and without telling me. 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Charges on bill which I did not sign up for

Posted by a Superuser, not a Sky employee. Find out more

You haven't said how you signed up to the contract in the first place so if it was by phone I would register a complaint giving them as much detail as possible about when you called so they can listen what was said to you:

 

https://www.sky.com/help/complaints

 

If it was online do you have any emails that show what you signed up to ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
LAJax
Topic Author
This message was authored by LAJax This message was authored by: LAJax

Re: Charges on bill which I did not sign up for

It was via the phone so I'll ask them to listen back to our conversation 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion