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Discussion topic: Charges for returned equipment

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This message was authored by Tracy461 This message was authored by: Tracy461

Charges for returned equipment

Hi.

I returned my Sky Q equipment in December after upgrading to Sky Glass. I returned everything in the sky packaging I was sent from Sky. Everything was returned the same box Sky 1tb hub and 3 Sky Q minis with cables and remotes. I can see that Sky have confirmed receipt of the Hub but not the Q minis x3 boxes cables and remotes. How is this possible when everything was in the same box package together as per instructions on the box !!! I have no communication in terms of an email of message, only a bill added to my Sky mobile of £150.00 (£50 per Sky Q mini, due to me not returning the equipment.
Can you please advise.

I have tried calling an advisor on two separate numbers provided by the help pages, but I keep getting put through to mobile phone support!

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Charges for returned equipment

Posted by a Superuser, not a Sky employee. Find out more

Hi @Tracy461 

 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you via a blue chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Charges for returned equipment

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Tracy461 to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Charges for returned equipment

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need to help, please let us know so we can re-escalate this for you. Thanks.

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