Charges for equipment Sky call mine!

[AlunJ]

Recently upgraded to Sky Glass and was not made aware of returning equipment as in previous discussions always referred to as mine and I need to protect it etc, so when upgrading was only told the equipment would no longer be necessary. Then 4 weeks later got a package of packaging saying here's the boxes to return your kit but if it's mine why does it need to go back and if returning it is important why want I told. Referred it to Sky customer service and told I would get a response in 24 hours 4 days ago....

[Mark39]

What equipment are Sky asking to be returned?

[GD1]

@AlunJ  If you upgraded from Sky Q to Glass then you do need to return the Sky Q TV boxes, there are most certainly NOT yours, they are only loaned to you as per the T&C's you have agreed to.

[SuzanneBentley]

I'm paying for Netflix with my sky and can't seem to get any Netflix on my sky at all. Why is this as I am paying for it?

[Mark39]

@SuzanneBentley do you have the Ultimate TV package? Have you activated Netflix as described here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix