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Discussion topic: Charged twice for wholeroom

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This message was authored by: Polly31

Message posted on ‎09 Sep 2025 09:17 AM

Charged twice for wholeroom

I have been charged twice on August bill for whole room

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This message was authored by: Polly31

Message posted on ‎09 Sep 2025 09:18 AM

Re: Charged twice for wholeroom

I need it sorted

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Message posted on ‎09 Sep 2025 09:22 AM

Re: Charged twice for wholeroom

Posted by a Superuser, not a Sky employee. Find out more

@Polly31  You're talking to other customers, we can't "sort it" for you.

 

Haver you looked at the billing periods both charges cover?  Are the dates different?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎09 Sep 2025 09:29 AM

Re: Charged twice for wholeroom

Posted by a Superuser, not a Sky employee. Find out more

Are these charges on tyhe same bill, are you new to Sky ?

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Message posted on ‎09 Sep 2025 09:36 AM

Re: Charged twice for wholeroom

No been here while now I wondered why it was 59 pound just looked the now

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This message was authored by: caesarome

Message posted on ‎09 Sep 2025 09:44 AM

Re: Charged twice for wholeroom

Posted by a Superuser, not a Sky employee. Find out more

Have you made any changes to your package ?

Do these charges cover the same date period or different dates ?

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Message posted on ‎09 Sep 2025 10:24 AM

Re: Charged twice for wholeroom

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@Polly31 

You've posted on the Sky mobile board but it doesn't appear to be mobile related. Do you mean whole home in relation to Glass/Stream? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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NOTE: I only provide help on the forums and NOT via PM
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