Just had a rather frustrating phone call and hoping someone can advise.
We planned to switch to Sky in June due to the high costs of our previous provider. When the engineer came out in early June to set up our TV and broadband, he advised that it couldn't be done as we did not have a BT line so it was passed to Openreach to resolve this. It's now 24th July and we are still awaiting this. However I've been charged for a service for two months that I haven't been able to access. Also confused that I've been charged and my current provider hasn't been turned off, as we were under the impression they would be informed once we switched over.
We called yesterday and the CRF was raised and we received a call back today, where the caller just talked about the SkyGo app on other devices which we don't want to use, only the TV, and tried to sell us warranties which was totally unrelated to the call. I don't think we should have been charged for two months when the service isn't set up. He then put us through to 'customer service' to ask if there was an update on getting our service set up and we got cut off, and when I tried to call back I couldn't get through on any of the phone options for what we needed. Really feel we've received shocking service, and we aren't even using Skys services yet!
