Charged for returned equipment

[Sazbob]

I returned all our sky equipment. Received an acknowledgment email. Now we are being told you haven't received the hub? 

[Daniel0210]

@Sazbob 
You aren’t contacting Sky Customer Services by posting on here. This is a customer to customer forum where we try to help each other.

Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[MarkGoldsmith]

@Sazbob Have you retained proof of postage?

Unfortunately the third party company Sky use for the returns process are shockingly bad at processing the returns and informing Sky of returns.

If you have proof of postage the Sky Messaging Team will be able to use that to update your account that the items have been returned.