Charged for returned equipment

[Karina2023]

Hi, 

I returned my equipment quite a while ago. I am still getting hounded for payment by debt agency & I have been blocked from purchasing on your sky website. I have the tracking for the label created for postage through your website, can you please tell me how to resolve this and get the money back that I have already paid please? 

thank you 

[Mark39]

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@Karina2023 wrote:

Hi, 

I returned my equipment quite a while ago. I am still getting hounded for payment by debt agency & I have been blocked from purchasing on your sky website. I have the tracking for the label created for postage through your website, can you please tell me how to resolve this and get the money back that I have already paid please? 

thank you 

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Have you spoken to Sky about this before?

[caesarome]

Before it is sent to a debt collection agency Sky will have contact you a few times about this so what was the result of the discussion you had with them ?

[Karina2023]

No, it's almost impossible to get talking to someone 

[caesarome]

So they contacted you about it and you didn't do anything, in that case this is why it has gone onto the debt agency so to confirm you do have proof of posting ?

[Karina2023]

Hi, I do have proof of postage and tracked to the destination in December 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Karina2023 an invite to chat.