Charged for returned equipment!! / Outstanding Credit due from Broadband account

[DR1985]

Good morning,

Two pronged issue......

Firstly we have today been charged £76.00 for two streaming pucks that were returned in SEPTEMBER. We have the emails from Sky saying "thank you for sending back our sky kit, it's now with our courier and will be back with us shortly". The pucks were sent on the same date as a returned router which i can only assume was received by Sky. As mentioned we have the emails from Sky on the day all items were dropped off to a post office. We have been unjustly charged and should be due a refund.

Secondly we were advisded that we would be due a credit from the account and to not cancel our DD. This credit of £72.10 is showing on our account but has not been issued. We need this returned ASAP.

Compound the missing credit with the unjust charged for returned equipment, it is not acceptable.

Thanks.

[PandJ2020]

What did Sky say when you contacted them?

[DR1985]

Nothing yet. Hoping to get quicker access to them and a response via here.

[caesarome]

@DR1985 

The system where we could escalate your post has been down since the summer so we can't arrange any help for you via here I'm afraid.

[DR1985]

Thank you and noted.

Do Sky Support or simliar ever see anything in this forumand offer assistance?

Would you sugest it is just a phone call to Sky in order to pursue them to remedy the issues? 

[PandJ2020]

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@DR1985 wrote:

Would you sugest it is just a phone call to Sky in order to pursue them to remedy the issues? 

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Yes.

[DR1985]

Can anyone recommend the best number to call up?

So many numbers... 

[Daniel0210]

@DR1985 
These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.