Charged for not returning sky equipment still in use?

[ABC123DEF]

I renewed my Sky Q contract essentially keeping everything I had before but ignored e-mails and packaging asking for the return of the Sky Q mini box as obviously I still needed this box to view. Now £52 is being charged for non return?

[Laing1]

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@ABC123DEF wrote:

I renewed my Sky Q contract essentially keeping everything I had before but ignored e-mails and packaging asking for the return of the Sky Q mini box as obviously I still needed this box to view. Now £52 is being charged for non return?

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@ABC123DEF I wii escalate this to Sky for you but I need to wait for 10 minutes before I can do this 

[SKY1992bf]

@ABC123DEF  Once your post has been up for 10 minutes I will escalate it to sky for you 

[Laing1]

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@ABC123DEF wrote:

I renewed my Sky Q contract essentially keeping everything I had before but ignored e-mails and packaging asking for the return of the Sky Q mini box as obviously I still needed this box to view. Now £52 is being charged for non return?

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@ABC123DEF I have escalated this to sky

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https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent ABC123DEF  an invite to chat.

[ABC123DEF]

No bubble to chat?

[caesarome]

If you don't see the bubble @ABC123DEF then try using a different browser as the chat invite was sent to you at 8.30 this morning.