Charged for not returning equipment which I returned!!

[Daniel0210]

@ReyMap 
I’ve escalated your issue to Sky and the Messaging Team may contact you later. Be aware that as you haven't kept your proof of posting any cancellation of non return fees will be at Skys discretion. 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @ReyMap  an invite to chat.

[BenC91]

I'm also in the same position. Was a sky customer for around 4 years - cancelled my service, sent back equipmetn in the boxes they issued. Didn't hear anything for a while, no longer have the proof of postage to hand and Sky has now sent me an email saying 'Final Warning - pay £125 within 10 days'. 

Is there any Sky employees here that can help me please?? 

[Daniel0210]

@BenC91 

(Your other post has been removed)

I’ve escalated your post to Sky and the Messaging Team may contact you later. Without proof of posting any cancellation of charges will be at Skys discretion. 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Benc91.

[Addie15]

Update-We are closing this session now but if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[Samg]

Another one here!

Sent our equipment back almost three months ago and have just been charged 2 x £53. 

Really not ok, have been a sky customer since 2008. 

[Daniel0210]

@Samg 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks (likely longer over Xmas and New Year) to be processed by Unipart who deal with the returns and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread tomorrow and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Melissat94]

This is clearly a big problem for sky. 
Similar to everyone else I can not find my receipt of postage after several months of not hearing anything from sky. It's surprising me to they can not track their own parcels considering many companies do.
I have been told to visit my local post office to see if they can print a duplication but there is nothing they can do. I have been with sky for over seven years with no issues and find this very disappointing. To say £115 extra is coming out of my account and the only way to stop this is with an easily lost piece of paper is a poor system for the customer. 

[caesarome]

@Melissat94 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Melissat94.

[Addie15]

Update-We have spoken to @Melissat94, and this matter has now been resolved, therefore we are closing this session. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Samg]

I'd be grateful if someone from sky could contact me as well please, I've come to no resolution 

[caesarome]

@Samg 

Can you let us know some more details like have you returned the equipment and have you been told you haven't, plus do you have proof of posting.

[Rob73]

This is a very informative thread. My cancellation is live from midnight, so when the return boxes for my Sky Q equipment arrives I think I'll pay to have it sent recorded for peace of mind.

Also from reading the forums I found out Sky are now owned by comcast, so it looks like I've left at the right time, as comcast are a perpetual resident of the "Top 10 most hated companies in America" list.

Their mobile division still seems ok though, but that's probably due to the competition in the market.