Charged for not returning equipment which I returned!!

[Daniel0210]

@MichaelaR95 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Be aware without proof of posting any removal of non return fees will be at Skys discretion.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @MichaelaR95 an invite to chat.

[MichaelaR95]

Thank ylou for the quick responce! Ill keep my eye out 

[Greenfingers001]

Update:

Spoke with @MichaelaR95 and resolved issue, thanks again for the escalation have a great afternoon

[MichaelaR95]

Thankyou for all the help!!

[MarkWhite0710]

Hello, the same thing has happened to me.  I meticulously packed every item and sent it back to Sky in the boxes you provided well before the deadline.  What's more it was tracked back to Sky as well and you have gone charged me for everything ?

I have all of the photos to show the items in the cardboard boxes being packed because I thought this might happen.  

How when you even provide the boxes with the barcodes and receive the products back well before the deadline can you not tie this together ???

I would like a full refund and an explanation please before I post on other forums.

Mark White

[Mark39]

@MarkWhite0710 I'm afraid you're not speaking to Sky. We're customers here. Do you have proof of postage for the returned equipment?

[MarkWhite0710]

Yes I do and lots of photo evidence... how do I get in contact with them, I just get a chatbot and get nowhere

[caesarome]

@MarkWhite0710 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[MarkWhite0710]

Thank you

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to MarkWhite0710.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[freshoyesters]

Until this moment my £165 has not been refunded. This seems like a scam scheme.

[Daniel0210]

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@freshoyesters wrote:

Until this moment my £165 has not been refunded. This seems like a scam scheme.

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@freshoyesters 

There's no scam. Your other post was way back at the beginning of August where you stated you had not retained proof of posting. Have you contacted Sky since then about this? If you have it seems Sky have decided not to refund you without that proof. 

[ReyMap]

I cancelled my Sky service back in August, equipment was returned not long after receiving the returns packaging. Today I've received a 'Final Warning Email, threatening referral to a Debt Collection Agency' for not returning the equipment - despite the equipment being returned. I too cannot lay my hands on the returns receipt - it's been some time since it was sent and I thought it all received.

As a previous Sky customer of 13 years I'm shocked at the threatening language.

Looking at this thread there seem to be many instances of this, how best to escalate this?

Thanks in advance.