Charged for non-return of items

[mohamed2912]

I have recently cancelled my Sky Broadband contract and have paid the early termination charges.

They have sent me the return packaging in order for me to return the Sky equipment, and I have sent them back. I also had an email acknowledging that my items have been returned. yet, they have now charged me £125! How outrageous! No wonder Sky is losing so many customers.

[daveNOS]

@mohamed2912 You need to call customer service and request the money be refunded, you can prove via the email that you received that the items have been returned and if you still have proof of postage you can use that aswell.

[Daniel0210]

@mohamed2912 

£125 is a lot just for broadband equipment.

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.