Charged before connection date

[Kerry34]

I have been charged but my broadband hasn't been connected yet, therefore not using the service. 

[caesarome]

What date have you been charged on and what date are you due to go live with Sky ?

[Kerry34]

Came out of my account on 6th and broadband is being connected 15th

[caesarome]

Do you have any other services from Sky like TV or mobile or does this say it is for your broadband ?

If it does then you will have to call Sky about this.

150 is the free number to use from a Sky Mobile phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Kerry34]

Thanks, will give them a call. 

[Tracy34]

I didnt get connected till the 3rd of January but was charged 40 pound back in December why has this happened 

[MarkGoldsmith]

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@Tracy34 wrote:

I didnt get connected till the 3rd of January but was charged 40 pound back in December why has this happened 

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@Tracy34 What products/services did you sign up to? 

[Tracy34]

TV broadband and phone 

[Mark39]

....and what were you charged for in December, and what was connected in January?

[MarkGoldsmith]

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@Tracy34 wrote:

TV broadband and phone 

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You will have different installation and thus start dates for TV and broadband/phone.

Which TV product did you subscibe to? Sky Q, or Sky Stream/Glass. Note with Sky Stream/Glass the service auto activates 14 days after delivery if you haven't manually performed the setup and activated it. Sky Q should activate on the installation day that the engineer delivers the box, and teh viewing card is put in. Sky Broadband activates on the day your services go-live and are switched over from the current provider to Sky.