Charge of non return equipment

[Gemm4b]

I have received an email advising im being charged for non return of equipment. But i have never received any packaging to return. Now im being threatened its going to go to debt company can anyone advise can this be retracted if they provide an address to send equipment back. Its sky q box and internet Thanks

[Mark39]

You can find the details and the option to print a pre-paid returns label here: https://www.sky.com/help/articles/return-tv-broadband

Very important - be sure to obtain proof of posting, and I'd suggest also taking a photo of the returned items in the packaging before you seal it up.

Once you've sent them back we can ask Sky's messaging team to help with refunding the charge, unless it has, by then been passed to the Debt Collection Agency, when you'll need to deal with them.