Changing Sky TV account number on Sky App

[R0CKETW0LF]

Hi! I am a Sky Mobile user and have the Sky App to monitor my account etc. However my parents let me use their Sky TV account so I can watch Sky Sports on my phone/PC. Recently my parents have upgraded their subscription and Sky box (I believe they've changed from Sky+ to Sky Q if that matters), and also have switched account details (my Dad was the listed account holder before whereas it is now my Mum, so the email has changed etc.). The old billing is due to stop 22nd March and will be taken over by the "new" account, which means I will lose access to Sky Sports on my phone (to be expected). So I'm presuming the TV account number and all that jazz will change, so how can I change that either on my Sky App or through my account on the website? My Sky Mobile contract and my parent's Sky TV contracts have always been separate, I just use their TV account so I can continue to watch Sky Sports on the go away from home. There's no evident way to change it manually in the app (and I'm wondering if the TV account number will change at all?), any advice would be appreciated 🙂

[caesarome]

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@R0CKETW0LF wrote:

The old billing is due to stop 22nd March and will be taken over by the "new" account,

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What actually is going to happen here as accounts can not be taken over by another one ?

[Tom-W19]

Hi @R0CKETW0LF 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[BenJoBanjo]

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@R0CKETW0LF wrote:

Hi! I am a Sky Mobile user and have the Sky App to monitor my account etc. However my parents let me use their Sky TV account so I can watch Sky Sports on my phone/PC. Recently my parents have upgraded their subscription and Sky box (I believe they've changed from Sky+ to Sky Q if that matters), and also have switched account details (my Dad was the listed account holder before whereas it is now my Mum, so the email has changed etc.). The old billing is due to stop 22nd March and will be taken over by the "new" account, which means I will lose access to Sky Sports on my phone (to be expected). So I'm presuming the TV account number and all that jazz will change, so how can I change that either on my Sky App or through my account on the website? My Sky Mobile contract and my parent's Sky TV contracts have always been separate, I just use their TV account so I can continue to watch Sky Sports on the go away from home. There's no evident way to change it manually in the app (and I'm wondering if the TV account number will change at all?), any advice would be appreciated 🙂

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You don't need to change the account number, you need to change the SkyID login on your phone.

If the account has been switched from your dad to your mum, and has a new email address, then you need to log out of the Sky Sports or Sky Go app on your phone (whatever app you're using), then log back in to it with the email address & password your mum is now using for their new Sky Q account. 

This should give you access to their Sky Sports subscription and any other subscriptions they have with Sky. 

Not sure if it's technically breaking the t's and c's of their contract if you don't actually live with them though...?

[R0CKETW0LF]

Okay thank you, I shall try doing that! Also I do live with my parents, I was just using the 'using the app away from home' as an example if you get what I mean!