Changing Sky Mobile address

[becca941]

Hi, struggling to find a way to change my address for sky mobile. Sky TV is a different account and has been done but can't find a way to do my mobile account. 

[Daniel0210]

@becca941 
I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@becca941 

Now escalated. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @becca941.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.