Changing Address

[catriona97]

I am trying to change my address on my account so I can order a new phone, calling the number as directed on account information does not help. How do I change my address so I can have my phone sent to the correct address? 

[Daniel0210]

@catriona97 

Can you confirm what Sky services you currently have? 

[catriona97]

@Daniel0210  just sky mobile 

[Daniel0210]

@catriona97 

In that case I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @catriona97 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @catriona97 an invite to chat.