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Discussion topic: Changing Address

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This message was authored by catriona97 This message was authored by: catriona97

Changing Address

I am trying to change my address on my account so I can order a new phone, calling the number as directed on account information does not help. How do I change my address so I can have my phone sent to the correct address? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Changing Address

Posted by a Superuser, not a Sky employee. Find out more

@catriona97 

Can you confirm what Sky services you currently have? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
catriona97
Topic Author
This message was authored by catriona97 This message was authored by: catriona97

Re: Changing Address

@Daniel0210  just sky mobile 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Changing Address

Posted by a Superuser, not a Sky employee. Find out more

@catriona97 

In that case I’ll escalate your post to Sky in a few minutes and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Changing Address

Posted by a Superuser, not a Sky employee. Find out more

Now escalated @catriona97 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Changing Address

Posted by a Sky employee

Thanks for escalating this. We’ve sent @catriona97 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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