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Discussion topic: Changed provider still billed

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This message was authored by: GB-19-86

Message posted on ‎05 May 2025 09:32 PM

Changed provider still billed

I changed provider last month (17 April installation) and removed my sky hub on the same date. I have paid the new provider on the 1st of this month and today noticed that SKY have taken money from the account. I am unable to make contact via phone and the online help won't connect me to a live chat but I would like to request this money be returned as soon as possible please. Thank you
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎05 May 2025 09:52 PM

Re: Changed provider still billed

Posted by a Superuser, not a Sky employee. Find out more

@GB-19-86  Did you use the One Touch switch?  did you receive confirmation from Sky your services was ending?

 

Which services did you switch?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome

Message posted on ‎05 May 2025 10:05 PM

Re: Changed provider still billed

Posted by a Superuser, not a Sky employee. Find out more

Also do you see a credit on what will have been your next bill ?

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This message was authored by: GB-19-86

Message posted on ‎06 May 2025 07:04 AM

Re: Changed provider still billed

My  new provider  (youfibre) did all the work to switch, or they have lied to me. Everything regarding transfer,cancellation etc were supposed to automated.

Looking at my sky app I  still have a contract up for me and ongoing  payments lined up for June, July and august.

 

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This message was authored by: PandJ2020

Message posted on ‎06 May 2025 08:06 AM

Re: Changed provider still billed

Posted by a Superuser, not a Sky employee. Find out more
@GB-19-86 wrote:

My  new provider  (youfibre) did all the work to switch, or they have lied to me. Everything regarding transfer,cancellation etc were supposed to automated.

Looking at my sky app I  still have a contract up for me and ongoing  payments lined up for June, July and august.

 

Your first port of call is youfibre.  If they used one touch switch then you would have had a cancellation email from Sky confirming it.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎16 Jun 2025 10:52 AM

Re: Changed provider still billed

Sadly still no refund from either party. Impossible to contact sky because I don't currently have a phone line and the online contact system is absolutely useless. Youfibre require a end of contract/finally bill to reimburse me but Sky have still not sent me one out and struggling to contact them. 10 years as a customer with sky and honestly will be glad to be finished with them

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This message was authored by: Mark39

Message posted on ‎16 Jun 2025 11:08 AM

Re: Changed provider still billed

Posted by a Superuser, not a Sky employee. Find out more

@GB-19-86 this sounds like a different issue - are you seeking to have the early termination charges levied by Sky reimbursed by YouFibre? If so the charges will be included in your Sky bill, which you can download here: https://www.sky.com/bill

 

Sky won't provide anything more.

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