Change of payment mode

[Udi]

I'm trying to change my payment mode to monthly, but keep receiving notes that "something went wrong". How to solve this?

[SKY1992bf]

@Udi  Sky only accepts recurring monthly payments anyway , so not sure what you are trying to change to monthly 

[Udi]

Thanks for your reaction. Presently I have to pay each month separately. I want to give Sky a "fixed order" to debit my credit card each month with me not having to do it myself. Hopefully, I clarified my request. 

[SKY1992bf]

@Udi  What happens when you try the relevant section of the link below 

https://www.sky.com/help/articles/change-payment-method-or-date-method

[Udi]

That's exactly what I try to use. and the note is always:  

"Sorry, something has gone wrong

Please try again later."

[SKY1992bf]

@Udi  Try clearing your browser history cache or try using a different browser 

[Udi]

Thanks again. I'll try it later.

[caesarome]

When you placed this order you must have provided payment details so while you say you have been manually paying the bill each month can you be sure that if you don't that Sky will take it from this payment method or even if you account is in credit due to you doing this.

Are you able to view your bill here:

https://www.sky.com/mobile-bill