Change of email address

[Charlotte170]

I have changed my email address on my account but emails are still being sent to my old email and not my new one. It is the correct email address on my Sky acccount. Chat Assist is rubbish. Can anybody hlep? Thanks

[caesarome]

@Charlotte170 

So to confirm your household/recovery email address is now this new one ?

[Charlotte170]

Yes it is. When I log on to my account it shows my new email address. Plus I use my new email to log on. 

[caesarome]

@Charlotte170 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Charlotte170]

Thanks a lot. All sorted now. Much appreciated.