This discussion topic has been answered Discussion topic: Change of address but not moving!
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Message posted on 07 Apr 2026 06:52 PM
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Very frustrating trying to get any sense out of the chat bots!!
I have two properties. I used to have sky products on one home but then set up broadband on my second property. I am now considering adding a tv package to my second home however the app will not let me update my address without signing up or transferring new products.
all I want to do is change my man address but the 'moving home' options doesn't allow this as wants to transfer services!!
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Message posted on 07 Apr 2026 07:00 PM
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Yes, a 'home move' is for transferring services to a new address only.
You'll need to persevere in calling Sky to sort this out...
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Message posted on 07 Apr 2026 07:00 PM
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Yes, a 'home move' is for transferring services to a new address only.
You'll need to persevere in calling Sky to sort this out...
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