Change of address Sky Mobile

[fooxiee]

Hi all!

Can a Superuser please escalate a chat for me so I can change my Sky Mobile address online? Tried calling and on Facebook but phone is a nightmare and they were not really helpful on messenger (their option didn't work).

Many thanks in advance.

[Daniel0210]

@fooxiee 
I will escalate your post to Sky in about 10 minutes and the Messaging Team may contact you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[GD1]

@fooxiee  The delivery address can't be changed unless you've moved home.  Is this the case?

[caesarome]

@fooxiee 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @fooxiee  an invite to chat.

[fooxiee]

Thank you everyone for your help. My query has been resolved now 😊