Change my contract? All i want is wi-fi

[Alsy]

Some how I have sent from paying £19 to £38 without permission from me!

[Daniel0210]

@Alsy 
Unless you’ve changed your subscription, prices go up for either the annual price increase (April in the UK) or your discounts are ending. Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended or are ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

[caesarome]

@Alsy 

An increase like that could be due to a discount ending, if this is the case you would have been told how long it was lasting for when it was applied. There is also the annual price increase in April which will be shown on your March bill.

[TimmyBGood]

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@Alsy wrote:

 from paying £19 to £38 

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No ISP could supply a broadband service for £19 without losing money, so it's not possible as a long-term arrangement.