Change address sky mobile

[BonnieMcBurnie]

Hello, I have SIM only contract with sky mobile and I'm going round in circles trying to change my address so I can get an additional sim for my son. I need to update my address. Can someone escalate this so it's dealt with online? The phone is impossible. 

[caesarome]

To confirm that apart from Sky mobile you have no other services from Sky ?

[BonnieMcBurnie]

Just sky mobile

[caesarome]

@BonnieMcBurnie 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @BonnieMcBurnie to chat.