Change address for a mobile only account

[LisaCS]

Hi I am going round in circles trying to change my address but I keep getting sent to book move. As I only have a mobile phone contract I don't need to move. Can someone help me get this done please.

[Daniel0210]

@LisaCS 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@LisaCS 

Now escalated. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @LisaCS to chat.