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Discussion topic: Change Sky ID

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This message was authored by saraleaning This message was authored by: saraleaning

Change Sky ID

I have been a SKY customer for 20+ years - all the account information is up to date - however my SKY id is still in a name that erlates to my ex husband - who I am no longer associated with in anyway - and seeing his name is actually triggering bad memories.  Is there a way for me to change this does anybody know please?

 

Thanks in advance.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Change Sky ID

Posted by a Superuser, not a Sky employee. Find out more

@saraleaning  Unfortunately there isn't 


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This message was authored by caesarome This message was authored by: caesarome

Re: Change Sky ID

Posted by a Superuser, not a Sky employee. Find out more

Account names can't be changed, the only way around this would be to contact your ex, get them to cancel allowing you to then sign up into Sky in your name once the cancellation has gone through.

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This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Change Sky ID

Posted by a Sky employee

Hey @saraleaning ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. To learn more about Community, get started by clicking here.

 

Like @caesarome and @SKY1992bf have said above it's unlikely this can be changed but I can give you some information:

I assume your SkyID is your own email address but has your ex-husband's name as the personal details. If this is the case, it's correct in that it can't be changed. You can however set up a brand new Sky ID with a different email address, you can then call Sky to unlink the old email address from your Sky account and link your new Sky ID as the primary holder.

 

Hope this helps,

Chloe-W22

Community Manager

 

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