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Discussion topic: Change Payment Details - error message

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This message was authored by jerrydp27 This message was authored by: jerrydp27

Change Payment Details - error message

I have changed my Visa card and need to update the payment method details in my account. Having tried both online at my and sky.com and also on the mobile app, each time I try it says oops, error message please try later.

I also tried using my bank account to set up a direc debit, bur got same error message.

 

The chatbot couldn't help

 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Change Payment Details - error message

Posted by a Superuser, not a Sky employee. Find out more

@jerrydp27 

You will need to speak to Sky about this.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Change Payment Details - error message

Posted by a Superuser, not a Sky employee. Find out more

@jerrydp27 

You will need to speak to Sky about this.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Ilia This message was authored by: Ilia

Re: Change Payment Details - error message

I have got the same problem sa you... Please can you tell me if you have solve this issue and what is the solution? 

This message was authored by Chris0958 This message was authored by: Chris0958

Re: Change Payment Details - error message

There is phone number to call and chat bot cannot help!

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Change Payment Details - error message

Posted by a Superuser, not a Sky employee. Find out more

@Chris0958 wrote:

There is phone number to call and chat bot cannot help!

 


Your post isn't clear. The post marked as the answer shows how to find a phone number, if that's the problem.

This message was authored by Chris0958 This message was authored by: Chris0958

Re: Change Payment Details - error message

Hello,  

I have problem changing my payment credit card details, it keeps on saying there is a problem, try later.

There is no phone number to call for help.

Chatbot cannot help.

Thank you.

This message was authored by Mark39 This message was authored by: Mark39

Re: Change Payment Details - error message

Posted by a Superuser, not a Sky employee. Find out more

See the reply to your first post.

This message was authored by TR11 This message was authored by: TR11

Re: Change Payment Details - error message

I got the following error message a last week and today whilst trying to update my payment details for my Sky Broadband account. Updating my TV account worked with no issues strangely.

 

Screenshot 2024-06-22 110610.png

Chat bot was no help, ended up ringing the Sky Helpine. (The number is on the Help > Need more help page) and was able to update it there using their automated service. Was quick as I didnt need to wait to speak to anyone. 😀

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