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Discussion topic: Cant pay my bill

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This message was authored by Single+mum+of+2 This message was authored by: Single+mum+of+2

Cant pay my bill

I have been signed of work for a month due to personal problems resulting in mental health. Is there anything I can do

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant pay my bill

Posted by a Superuser, not a Sky employee. Find out more

@Single+mum+of+2 

When is your bill due? The normal procedure is if you have a continuous payment set up (Direct Debit or Card) and it fails on the normal due date, Sky will try again 10 calendar days later. If that also fails an automated process starts whereby your services start being restricted. Be aware that Skys Customer Service agents can’t stop that automated process.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.

If you don’t have a continuous payment setup and you don’t pay by the due date your services are likely to be restricted quite promptly.

If your services end up being restricted you will:-
(a) have to pay what you owe in full
(b) set up a new continuous payment method
(c) wait for the payment to reach Skys account. Then your services should be reinstated.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Single+mum+of+2
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This message was authored by Single+mum+of+2 This message was authored by: Single+mum+of+2

Re: Cant pay my bill

If I set a time to pay will they still restrict my services

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant pay my bill

Posted by a Superuser, not a Sky employee. Find out more

@Single+mum+of+2 

Yes. As stated above Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cant pay my bill

Posted by a Superuser, not a Sky employee. Find out more

@Single+mum+of+2  Sky don't do payment plans I'm afraid if you fail to pay bill in full by the due date you will be restricted 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Single+mum+of+2
Topic Author
This message was authored by Single+mum+of+2 This message was authored by: Single+mum+of+2

Re: Cant pay my bill

Oh bugger. Thank you

This message was authored by caesarome This message was authored by: caesarome

Re: Cant pay my bill

Posted by a Superuser, not a Sky employee. Find out more

@Single+mum+of+2 wrote:

If I set a time to pay will they still restrict my services


What date is your bill due to be paid ?

What date are you planning to you pay it ?

How do you pay your bill, by direct debit ?

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This message was authored by Bluesky2 This message was authored by: Bluesky2

Re: Cant pay my bill

Hello I can't pay my outstanding balance can you help me with this thank you Alan Moss 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cant pay my bill

Posted by a Superuser, not a Sky employee. Find out more

@Bluesky2 wrote:

Hello I can't pay my outstanding balance can you help me with this thank you Alan Moss 


@Bluesky2 If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
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