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Discussion topic: Cant pay my bill till july 15th and its due tomorrow

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This message was authored by Jodiebate This message was authored by: Jodiebate

Cant pay my bill till july 15th and its due tomorrow

Hi can't pay my internet bill. Till Monday and it's due tomorrow ( Thursday will it be cut off immediately or do they give it time 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant pay my bill till july 15th and its due tomorrow

Posted by a Superuser, not a Sky employee. Find out more

@Jodiebate 

Depends how you pay. 

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Cant pay my bill till july 15th and its due tomorrow

Posted by a Superuser, not a Sky employee. Find out more

@Jodiebate wrote:

will it be cut off immediately or do they give it time 


If you pay by a direct debit then no that will not cut you off as they will try again in 10 days time so do not pay it manually as it will not stop then from trying to take it again. If you pay by other methods then the chances are your services will be suspended until you pay it in full and set the payment method up again.

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Jodiebate
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This message was authored by Jodiebate This message was authored by: Jodiebate

Re: Cant pay my bill till july 15th and its due tomorrow

Thankyou I normally pay by direct debit but sometimes pay earlier on my phone can also do same for late payments, so do you think I'll stay connected till Monday if the dd bounces ? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cant pay my bill till july 15th and its due tomorrow

Posted by a Superuser, not a Sky employee. Find out more

@Jodiebate 

Sky will try again on the 21st. Do not make a manual payment as advised already.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Jodiebate
Topic Author
This message was authored by Jodiebate This message was authored by: Jodiebate

Re: Cant pay my bill till july 15th and its due tomorrow

Okay Thankyou for your help zz

This message was authored by caesarome This message was authored by: caesarome

Re: Cant pay my bill till july 15th and its due tomorrow

Posted by a Superuser, not a Sky employee. Find out more

You should be fine because as we said Sky will try again in 10 days time so your services will not be suspended so do not make this manual payment otherwise this bill will be paid twice as Sky will stil take it even if you do make a payment myself.

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If you need help please provide as much information as you can
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