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Discussion topic: Cant buy a package - system responds with technical difficulties - are there any humans there?

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This message was authored by Teable This message was authored by: Teable

Cant buy a package - system responds with technical difficulties - are there any humans there?

Im a new customer, never used Sky before but about to move house and thought I'd sign up .. I'd like Stream, Whole Home, Sports and Broadband.  Is there a problem with this combination?

 

I would have thought Sky would make it very easy for new customers, but instead I keep hitting a technological wall.  Can anyone suggest a possible answer?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Cant buy a package - system responds with technical difficulties - are there any humans there?

Posted by a Superuser, not a Sky employee. Find out more

@Teable wrote:

Im a new customer, never used Sky before but about to move house and thought I'd sign up .. I'd like Stream, Whole Home, Sports and Broadband.  Is there a problem with this combination?

 

I would have thought Sky would make it very easy for new customers, but instead I keep hitting a technological wall.  Can anyone suggest a possible answer?


What issue are you getting?

Sky Stream and Sky Broadband customer

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This message was authored by GD1 This message was authored by: GD1

Re: Cant buy a package - system responds with technical difficulties - are there any humans there?

Posted by a Superuser, not a Sky employee. Find out more

@Teable Best to call.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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