Cant add mobile account to my sky id account

[MRTYNF]

I have a sky ID but i am unable to add my sky mobile to it, I'm deaf so i cant phone the number  and the chat isnt helpful. Ive recently changed bank and i need to chcange my direct debit. Ive been referred to a debt collection agency for my last payment, I have the money, just not able to set up a new direct debit!

can anyone help please? I have the mobile agreement, and the bills come to the same email address as the sky account emai address so I dont know what i'm doing wrong!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147