Cant Sign up to Sky Deal

[Somie93]

I have been trying to sign up to Sky for a Broadband and TV deal, going for Gigafast Internet and Sky Stream Essentials package.

I currently only have Sky Mobile that im paying for at Sky.

When i get to the part to confirm i am the billpayer its asking for the first 2 digits of my direct debit account. Iv checked the account i pay my SkyMobile from and entered this and its incorrect.

I can sign up via phone but then i wont get TopCashback offer. The team on the phone didnt know why it would be showing as incorrect and suggested trying the last 2 numbers as thats what they would normally ask for, thats also incorrect.

Does anyone know how to resolve this? 

[caesarome]

@Somie93 

If you can't sign up online then you will have to ask Sky to place the order for you which will mean that you can't go via the cashback site. The only other thing you could try is to not provide your details for the mobile account to see if you can then get the order placed.

[Somie93]

So i found the issue with regards to the account number digits, it was from my previous bank account that i signed up with, even though Sky have my current account details from before i switched banks.

its still wont let me sign up though. every single time i get to the final confirm order page i then get a 'we cant process your order, please try again later'

[caesarome]

@Somie93 

Are you a Sky customer at present because if not you will need to sign up as a new customer if you have been away for longer than 18 months, this while mean either providing a new email address or if you want to use the same me then you will need to login and remove it from

your previous account first.