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Discussion topic: Cannot speak to someone UK based who can help with reducing cost of Sky package

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This message was authored by BB66 This message was authored by: BB66

Cannot speak to someone UK based who can help with reducing cost of Sky package

Hi, hwo does anyone manage to speak to a UK based person to discuss Sky package to reduce cost. Spoke to someone who had great difficulty understanding me then gave me info that wasn't correct so nearly ended up paying even more than the extorianate bill of £165 a month !!! Thanks

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cannot speak to someone UK based who can help with reducing cost of Sky package

Posted by a Superuser, not a Sky employee. Find out more

@BB66 

There is no unique number for UK call centres. All calls are forwarded to the next available agent wherever they may be based. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot speak to someone UK based who can help with reducing cost of Sky package

Posted by a Superuser, not a Sky employee. Find out more

You can't select a UK based call adviser. All calls are routed to the next available adviser wherever,they're based.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cannot speak to someone UK based who can help with reducing cost of Sky package

Posted by a Superuser, not a Sky employee. Find out more

@BB66  You need to keep trying until you get through to someone you are comfortable speaking to 

 

there is no automatic right to a uk based agent your call will be answered by the first available agent regardless of where they are based 


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This message was authored by Brian62Best This message was authored by: Brian62Best

Re: Cannot speak to someone UK based who can help with reducing cost of Sky package

SKY really is taking the micky. I have been with them 4.5yrs gold vip and they want to give me a 44 percent increase this year.  Never get sense out of the offshore Indian support desk, not there to help loyal customers get the best offers just jumped up sales people to increase profits so greedy.  Increase based on providing a better service but only for some, I am not interested in the stated improvements all around football etc so why am I paying more.  I will try one more time to speak to a uk based person who can communicate in real English or I will move to another vendor.

 

This message was authored by Nigelbrand This message was authored by: Nigelbrand

Re: Cannot speak to someone UK based who can help with reducing cost of Sky package

 

I dont know if this will help

 

Had a phone call from Sky the other evening.  My daughter checked the number was related to Sky before I gave telephone account password.  Told me I was ouit of contract and could offer me a great deal for a new 18 month contract.  Best deal was £2 more if I included Cinema which I rejected.  Phoned Sky today and off shore agent would not transfer me to UK retentions team, as he did not have the number and kept insisting he was the best person to talk to.  After several requests for him to do so I insisted on being transferred to cancelations dept as I had had enough of his poor attitute.  Surprise surprise he found a number that he did not know and the call was transferred by a very nice agent in Scotland!!!  She was from the UK retentions team and very helpful.  We went through my package and the outcome was my payment would be reduced by 30% with no £20 admin charge for a new 18 month contract and no increase next month..  Great result. 

My message is to insist to be transferred to UK retentions team, when you want to renew contract nd not deal; with off shore agents who do not have access to best deals available.

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