Cannot link my Sky iD to my Sky Mobile account

[Ellie08130]

I purchased a contract for a 2022 Macbook M2 around 4 months ago now, the direct debits have been coming out of my account fine but every time I try to link my Sky ID to my mobile account it says it's already linked. However when I try to go on the app and go through my contracts it says I haven't linked the account. I'm super confused and haven't been able to resolve this for months. Please help!

[Greenfingers001]

Hi there @Ellie08130 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147