Cannot access mobile account

[SophieS19]

I have two sky accounts - 1 for tv and broadband and the other for mobile. 

I had to have them separate as they're being paid from separate bank accounts. 

I would usually login to My Sky app and have both mobile and tv accounts on there - however i'd usually use it for rolling over saved data. 

Now when I log in my mobile account is no where to be found. 

I've tried logging in again, deleting the app, turning the phone off, resetting password and nothing. 

I go to relink the sky id through sim activation and I either get an error or one to say its already linked. Yet I login on a desktop site and head the manage button under mobile and it takes me back to phones as if I was trying to buy one. 

As usualy there is no one available on chat and phonecalls are difficult to make during working hours. 

Any help would be great - Thank You

[caesarome]

@SophieS19 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent SophieS19 an invite to chat 🙂 

[Mr+Flibbles+86]

Update - This has now been resolved on a private chat