Cannot View My Bills and Payments

[mooboonoo]

Same problem here. I can't view current or future bills (on either the app or any browser I have tried). I have cleared the cache and cookies, but nothing works. I can sign into my account, but when I try to view bills, I am asked to sign in again, and the page appears to get stuck in a loop on the login screen.

[caesarome]

@mooboonoo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @mooboonoo  an invite to chat.

[Tom-W19]

Hi @mooboonoo 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Tom-W19]

Hi @Gennyjoy 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Mur2024]

Hi, Can someone help please? I cannot view my bill for the month of October (there's not even a link for it).

I can only see September and November.

[caesarome]

@Mur2024 

Is this via the app or online or both ?

[Mur2024]

I can't see it in both app and online.

[caesarome]

@Mur2024 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.