Cancelling whole contract - different answers from sky reps - Very high new prices from April 1st

[MG57]

We had a 18-month contract - ends March 27th this year,

I've rung Sky reps 3 times, the 3rd time being today. I got different answers about giving notice.

Our Sky tv/HS, BB and phone package ends 27th March 2025.

We started of paying 47 pounds a month, went up to 53 a month and now they

want 70 pounds a month from April 1st.

When I rang to cancel my contract a couple of weeks ago - rep tried to better the 70 quid but could not even by

a penny, Importantly, she said we could not give notice until we were at the 31 day stage which I thought was odd.

2nd rep we rang last week said we could "give notice before the 31 days for contracts to end on the end of the contract." This was

the correct answer I thought.

3rd rep today could not better price and agreed to accept our notice to end contract on 27th March but could not do that

for the BB as it was a "14 day notice and seamless change to new contractor for BB.   I asked if I had to call again and he talked about "seamless transfers of BB to new provider" I asked what would happen if we did not want another BB provider. He said in a round about way I'd new to call again.

I'm confused and **bleep** off as it is a battle to speak to a real person via their automated system,

A price hike of of almost 40% is ridiculous.

My children will look up much better deals when they come to see us.

Questions: Do I have to call 14 days before the end of my contract to end BB? Can I not do this before then and why?

I had to end the call as I'd been on the phone for an hour

Sky prices are too high and it is time we left.

[PandJ2020]

The notice period for TV and broadband are 31 and 14 days respectively.

In theory, you should be able to give notice at any time prior to that time.

Usually, you would select a new provider for broadband and they would perform a 'takeover' so you have continuity of service.  (This does not apply to TV)

You'll have to return any loaned Q equipment too.

If you're happy for the broadband to simply cut-off the you should be able to give notice now.

[MG57]

Thanks. Re Broadband - I was trying to impress that on the rep but he kept on say he could not do it as his "systems are not allowing it."

[PandJ2020]

...then that's Sky's problem, not yours.  However, you may well have to call back at that time...

[MG57]

Anyone help?

Why can I not give notice to cancel the whole contract at one time?

Anyone working for Sky here?

[caesarome]

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@MG57 wrote:

Anyone working for Sky here?

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This is a customer helps customer forum so as stated above while you can do this getting someone to apply it correctly is something you will have issues with.

For Broadband if you are planning to go to another provider you can just sign up to them via the one time switching service:

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-broadband-provider/