Account & Billing
0

Discussion topic: Cancelling sky

Reply
Gina1122
What's this?
This message was authored by Gina1122 This message was authored by: Gina1122

Cancelling sky

‎11 Jun 2024 07:41 PM

I cancelled sky but they still have on my account I owe them €200 which I cancelled before my billing date last year why are they still trying to charge me 

Report post
Post 1 of 8
608 Views
Reply
0 Likes
Reply

All Replies

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelling sky

‎11 Jun 2024 07:44 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gina1122 

What and how did you cancel? Did you receive an email from Sky acknowledging the cancellation? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 8
604 Views
Reply
Gina1122
What's this?
Topic Author
This message was authored by Gina1122 This message was authored by: Gina1122

Re: Cancelling sky

‎11 Jun 2024 07:46 PM

I went on a live chat cancelled it and now they are trying to charge me for a month I didn't have sky and are now upping the cost for late fees 

Report post
Post 3 of 8
599 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelling sky

‎11 Jun 2024 07:48 PM

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@Gina1122 

Did you receive an email from Sky acknowledging the cancellation? 

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 4 of 8
595 Views
Reply
Gina1122
What's this?
Topic Author
This message was authored by Gina1122 This message was authored by: Gina1122

Re: Cancelling sky

‎11 Jun 2024 07:48 PM

No I didn't 

Report post
Post 5 of 8
591 Views
Reply
0 Likes
caesarome
What's this?
Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Cancelling sky

‎11 Jun 2024 07:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gina1122 
Tomorrow you will need to call Sky Ireland so they can look into this for you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 8
589 Views
Reply
0 Likes
Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelling sky

‎11 Jun 2024 07:50 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gina1122 

Not what you want to hear but it sounds like your cancellation wasn't successful. That's why Sky have added late payment fees. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 7 of 8
588 Views
Reply
Gina1122
What's this?
Topic Author
This message was authored by Gina1122 This message was authored by: Gina1122

Re: Cancelling sky

‎11 Jun 2024 07:54 PM

Thanks for your help I'll ring them up tomorrow 

Report post
Post 8 of 8
579 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion