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Discussion topic: Cancelling sky

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Gina1122
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Cancelling sky

‎11 Jun 2024 07:41 PM

I cancelled sky but they still have on my account I owe them €200 which I cancelled before my billing date last year why are they still trying to charge me 

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Daniel0210
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Re: Cancelling sky

‎11 Jun 2024 07:44 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gina1122 

What and how did you cancel? Did you receive an email from Sky acknowledging the cancellation? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Gina1122
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Re: Cancelling sky

‎11 Jun 2024 07:46 PM

I went on a live chat cancelled it and now they are trying to charge me for a month I didn't have sky and are now upping the cost for late fees 

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Daniel0210
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Re: Cancelling sky

‎11 Jun 2024 07:48 PM

Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:

@Gina1122 

Did you receive an email from Sky acknowledging the cancellation? 

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Gina1122
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Re: Cancelling sky

‎11 Jun 2024 07:48 PM

No I didn't 

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caesarome
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Re: Cancelling sky

‎11 Jun 2024 07:49 PM

Posted by a Superuser, not a Sky employee. Find out more

@Gina1122 
Tomorrow you will need to call Sky Ireland so they can look into this for you.

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Daniel0210
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Re: Cancelling sky

‎11 Jun 2024 07:50 PM

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@Gina1122 

Not what you want to hear but it sounds like your cancellation wasn't successful. That's why Sky have added late payment fees. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Gina1122
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Re: Cancelling sky

‎11 Jun 2024 07:54 PM

Thanks for your help I'll ring them up tomorrow 

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