01 Mar 2023 02:10 PM
If I have movies and sports which shows as in contract until July 2023 take I can't cancel them if struggling financially
01 Mar 2023 02:12 PM
Posted by a Superuser, not a Sky employee. Find out more@lrt099
You need to contact Sky to reduce any part of your Sky TV package giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions explicitly state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.
If you cancel correctly you should receive a confirmation email from Sky.
01 Mar 2023 02:13 PM
Posted by a Superuser, not a Sky employee. Find out more@lrt099 You can call sky and ask but they aren't obliged to allow you to
in any event even if they allow it, you'll have to pay off the remaining months anyway
01 Mar 2023 03:17 PM
So if I cancel before July then would I have to pay it off in full from now until July.
01 Mar 2023 03:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@lrt099 wrote:
So if I cancel before July then would I have to pay it off in full from now until July.
Potentially. You signed up for a set period and discounts were offered for that period. If you leave early they could require you to pay for the remainder of that subscription for Cinema & Sport.
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