0

Discussion topic: Cancelling channels

Reply
This message was authored by lrt099 This message was authored by: lrt099

Cancelling channels

If I have movies and sports which shows as in contract until July 2023 take I can't cancel them if struggling financially

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelling channels

Posted by a Superuser, not a Sky employee. Find out more

@lrt099 
You need to contact Sky to reduce any part of your Sky TV package giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions explicitly state you can only cancel within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to a phone number.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.

If you cancel correctly you should receive a confirmation email from Sky.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Cancelling channels

Posted by a Superuser, not a Sky employee. Find out more

@lrt099  You can call sky and ask but they aren't obliged to allow you to

 

in any event even if they allow it, you'll have to pay off the remaining months anyway 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
lrt099
Topic Author
This message was authored by lrt099 This message was authored by: lrt099

Re: Cancelling channels

So if I cancel before July then would I  have to pay it off in full from now until July.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelling channels

Posted by a Superuser, not a Sky employee. Find out more

@lrt099 wrote:

So if I cancel before July then would I  have to pay it off in full from now until July.


@lrt099 

Potentially. You signed up for a set period and discounts were offered for that period. If you leave early they could require you to pay for the remainder of that subscription for Cinema & Sport. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion