Cancelling broadband - how is the 14 day notice accounted for?

[WestleyZero]

I have a broiadband package that I'd like to cancel and I'm aware it needs 14 days notice. My bill is generated every 24th of the month. A few questions for those who know? I note that I did try to search for answers. I also note I'm aware that I don't need to cancel if I switch to a different broadband provider.

- what is the last day of month that I can give notice to avoid another month being billed?

- can I email my notice, and if yes, which email? is it mysky[at]sky.uk. Or is there some online form to be filled?

- when I signed up i choose broadband only but was given a "Broadband Superfast, Includes Sky Pay As You Talk" package. The bill shows a "Broadband" section and a "Talk" section (with 0 amounts). Do I need to cancel this "Talk" thing separately?

- do I need to manually cancel if I switch to a fibre prover like Virgin Media 1Gbps?

Thanks in advance!

[Daniel0210]

@WestleyZero 

Bills are generated 14 days before your payment date. Once you've successfully cancelled the 14 days starts and you're billed up to and including the date of disconnection. If you receive a bill in that period it needs to be paid and then any overpayment will be reimbursed to you which could take up to 6 weeks. 

Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

Sky Talk landline does not need cancelling separately as they are bundled together, The easiest way to cancel is to call Sky.

[WestleyZero]

Many thanks for your reply. What exactly do you mean by "once you've cancelled successfully" ? Is that when I inform sky of my intention to cancel or when sky acknowledges it (which can be delayed for any amount of time) ?

What about my other questions re email and switching to fibre?

[Chrisee]

@WestleyZero Do not cancel with Sky if moving to any other isp including Virgin Media as the one touch switching system means Virgin do that and the switch should happen on the same day. See here https://www.ofcom.org.uk/phones-and-broadband/switching-provider/simpler-broadband-switching-is-here...

If you cancel yourself you run the risk if Virgin hit a snag that you will be without a connection for sometime. 

[Daniel0210]

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@WestleyZero wrote:

Many thanks for your reply. What exactly do you mean by "once you've cancelled successfully" ? Is that when I inform sky of my intention to cancel or when sky acknowledges it (which can be delayed for any amount of time) ?

Once you've successfully cancelled Sky should acknowledge it by sending you an email.

What about my other questions re email and switching to fibre?

You can cancel by email but that is a slower process and I believe Sky will still need to speak to you on the phone to verify your identity and confirm you're the account holder. 

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